Customer Satisfaction With A Product Or Service Essay

1.5 Process of ensuring customer satisfaction with a product or service comes in main goals of every company. Customer service takes place while performing a transaction for the customer or returning an item but it counts that how every customer is treated. Customer service can take the form of an in-person interaction, a phone call, self-service systems, or by other means. Value of money means customer satisfaction which they paid to buy a product. Walmart customer satisfaction means good quality, good value, and good service to customers. Walmart complaint process very easy customers can direct compliant the by calls or emails if they find something wrong. 1.6 Change management provides a competitive advantage, allowing organizations to quickly and effectively implement change to meet market needs. Walmart review their standard by customer’s feedbacks, online survey and written feedbacks from customer. Task 2 2.1 Sometimes companies fail as they want to apply same rules in every country. Same with walmart as they enter Russia they started with same rules. Reviewing Written Correspondence:- Letters, emails and live chat records can provide important information about how your team members are handling customers. Employees know that their interactions could be monitored prior to doing so they do well in their jobs and will ensure a better attitude from your staff about the process. Monitoring Phone Calls:- in every business phone contact is important to solveShow MoreRelatedAssignment 3: Critique e-business operations from each of the following four perspectives: on-line payments, customer satisfaction, supply chain management, and advertising products/and services1403 Words   |  6 Pagesfour perspectives: on-line payments, customer satisfaction, supply chain management, and advertising products/and services On-line shopping has continued to spike as more and more people turn to the convenience of the internet. Although it is convenient to shop from the privacy of your home, the perspective of on-line payment does present some challenges. Both the customer and the vendor are concerned about security measures. 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